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Customer Reviews

Excellent

4.9Star rating

4.9 / 5 based on
989 reviews

Recent Reviews

5Star rating11 Dec 2019

"From order to delivery in one day that is unbelievable and before Christmas as well."

Dusan

4Star rating09 Dec 2019

"Order received promptly and in excellent condition as always. I gave four stars rather than five, because the cartridge casing was softer than usual causing the ink to run out whilst holding firmly to remove protective strip from cartridge nozzle.
I would recommend this company."

Barbara

5Star rating08 Dec 2019

"My order was processed and dispatched very promptly and arrived only a couple of days later. Excellent service and the product is as good as the original but at a way lower price. I have been using the compatible type for a few years now and have never had any problems."

Jeffery

5Star rating08 Dec 2019

"very quick postage ordered thursday arrived monday "

Roun

5Star rating06 Dec 2019

"Totally impressed by the prompt delivery."

Jane

5Star rating06 Dec 2019

"Never been disappointed with service ,"

Jim

5Star rating06 Dec 2019

"Never been disappointed with service ,"

Jim

5Star rating06 Dec 2019

"Such prompt delivery. Lets hope the generic non-Epson ones work (some have not in the past). "

Peter

5Star rating05 Dec 2019

"As usual great service,price and prompt delivery"

John

5Star rating05 Dec 2019

"Great service, I placed multiple orders over a few weeks and would receive these often on the very next business day. I came initially for the great prices, but was also relieved that they were also trustworthy to deal with. Would quickly recommend!"

Matthew

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Returns Returns
 

Please follow this simple 4 step process for all returns to iCartridge.

 

 1. Obtain RA number

to return a product, you must first contact us to obtain a Return Authorisation (RA) number. Please call our Customer Service team on 1300 22 32 72 to get an RA number. We will send you an e-mail within 24 – 48 hours which will have the RA Number and the address to which to post the goods you wish to return.

 2. Post goods back to us

create your own label and ensure the RA number is clearly marked on it. Most customers use Australia Post and register the package so that it can be tracked. It is your responsibility to pay the freight charges to iCartridge and to ensure you have a proof of postage for goods returned to us. Please allow 2 – 4 days for Australia Post to return your parcel to our Warehouse.

 3. We process your return

once we have received the returned goods, we will evaluate them and contact you to advise the result. It will normally take up to 5 working days for us to authorise your credit.

 4. You receive your refund

once a credit has been authorised, you will have a choice of how the funds are refunded to you:

  • refunded to your credit / debit card
  • or your bank (for cheque and bank transfers)
  • a store credit that you can use on any future purchase

Please allow 3 – 5 days for your financial institution to process the funds back to your account.

 

There are 3 different categories of returns – please familiarise yourself with the details below for your particular return.

 

A. Faulty products (other than printers, copiers and faxes)

If you have installed a new cartridge and it does not work correctly, please see our FAQ to see if you can troubleshoot the problem yourself. Failing this, we will be happy to troubleshoot with you over the phone. If we are unable to help you fix the problem, please be aware of the following:

  • we offer a 90 day money back guarantee on faulty products. Exceptions are made for some products where we have specific latitude given to us by the manufacturer of the product.
  • there is a manufacturers’ prerequisite that laser or copier returns must have a printed page from the cartridge in question returned with the cartridge. There will be no exceptions as we are unable to obtain credits without these.
  • cartridges have to be over a minimum weight (normally at least 75% full) before we can accept them for return.
  • if the product has been refilled or tampered with in any way, the credit will be rejected.
  • all cartridges must be sealed and secured to ensure they do not leak or get lost in transit.

 

B. Faulty Printers, Copiers and Faxes

  • we only manage the returns process for printing devices that are DOA (dead on arrival). Usually this returns process will happen within 1 week of the invoice date.
  • for these returns, the printing device will normally be collected by courier from your location at our expense.
  • after this initial period, all faults are handled through the brand manufacturer’s product warranty. You will need to contact them directly and follow their returns procedure. If you are unsure of what number to call, contact our Customer Service staff who will give you the correct number to call.

 

C. Incorrectly ordered goods (all products)

  • we offer a 30 day money back guarantee for incorrectly ordered goods.
  • all incorrectly ordered goods returns must be unopened and in "as new" condition otherwise credit will be rejected. To avoid disappointment, please ensure:
    • goods must be unopened and in their original product box - due to quality control procedures, we are unable to credit any returns where it appears that the box has been opened and resealed
    • the original packaging has not been damaged in any way – we are unable to credit any return of an incorrectly ordered item without the original undamaged product box. Please use a different box for shipping so the original box is not marked with courier stickers, tape, tags or packing labels
  • all incorrectly ordered goods returned to iCartridge will incur a 10% restocking fee. This is a cost our suppliers charge us for the extra handling it requires to receive, process and restock a returned item.

 

Due to the competitive pricing of products offered by iCartridge, we must strictly adhere to the return policy above. Thank you for your understanding.

We appreciate your loyalty and your business and furthermore, look forward to serving you and your friends with premium quality printing supplies.

 

 

 
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Brother, Canon, Dell, Epson, Fuji Xerox, HP, Konica Minolta, Kyocera, Lanier, IBM, Nashuatec, Lexmark, Oki, Panasonic, Ricoh, Sagem, Samsung, Sharp &Toshiba and other manufacturer brand names and logos are registered trademarks of their respective owners. Any and all use of brand names or product descriptions are made solely for demonstrating product compatibility. All images shown are for illustration purposes only, descriptions may not be accurate due to insufficient information from vendor and actual products may differ. All promotional items are subject to availability and iCartridge.com.au reserves the right to change the terms of any offers or promotions without notice. iCartridge.com.au sells ink cartridges, toner cartridges and printer cartridges.

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